Digital Digest #208

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Weekly Digital Digest

Tuesday 8 October 2019

Customer satisfaction better in the cloud?

NICE inContact CX Transformation Benchmark study finds 40 percent of companies are very likely to invest in four or more customer service channels in the coming year.

Tech is having a major impact on our human values

Whilst few would refute that technology contributes to making our lives easier, new global research from Lenovo has found that a large proportion of those surveyed feel that technology has the power to make us more...

Millions wasted on unused cloud services

Insight Intelligent Technology Index reveals two thirds of CIOs feel IT is being setup to fail, despite £42 million planned investment in digital innovation.

Ajax enhances online experience with Mitek

Mitek’s digital identity verification solution helps Ajax streamline the online experience and ensures fans’ safety and data privacy.

UK's first fully integrated hospital-wide digital transformation

The Northern Care Alliance NHS Group and Hitachi Consulting has announced a partnership to deliver the UK's first fully integrated digital transformation of care processes.

How Sainsbury’s is generating new insights into how the world eats

Retail will forever be an industry that must constantly reinvent itself in response to, and anticipation of, ever-changing consumer demands....

GoCardless banks on Looker to deliver companywide data-driven efficiencies

Recurring payments platform, GoCardless, has deployed Looker to drive significant productivity gains across its business, universally adopting data analytics to...

Nexthink data shows first ever quantifiable measurement of employees’ experiences with IT

Operational data from 1.6m anonymised and aggregated endpoints reveals employees’ digital experiences in the workplace.

San Francisco 49ers Up their Game with Citrix

Team leverages digital workspace solutions to drive superior performance on and off the field.

 
 

Managed Services & Hosting Summit North Agenda Announced

The organisers of the leading UK IT Channel event - the Managed Services & Hosting Summit London, have now finalised the programme for their inaugural edition of the Managed Services & Hosting Summit North, taking place on 30th October, Manchester

The MSH North Summit will feature industry leading talks comprising keynote presentations, dynamic conference and panel sessions enabling and educating the managed services' ecosystem.

Hear keynote talks from the likes of Peter Sweetbaum, CEO, IT Lab Group discuss how to build and grow MSP businesses and the process of acquiring another service provider. Peter will cover his experience in growing an MSP business alongside the major issues that arise in M&A; from how to deal with customers on both sides to best practices on integrating services, technology and culture across teams.

Gain insights into how smart MSPs can build value into their businesses from Jonathan Simnett, director of Technology M&A experts Hampleton Partners. His new research shows where the smart money is going, and what MSPs need to do to prepare for selling or buying.

Also hear from key industry experts including: Auvik Networks, Barracuda MSP, Bicom Systems, Bridgeworks, Carbonite, ConnectWise, Huntsman Security, Imperva, IT Glue, Micro Focus, Sophos, Tech Data, TitanHQ, Webroot,

VIEW THE AGENDA

With less than 90 tickets left and 3 weeks to go make sure you book soon to avoid disappointment!

REGISTER NOW

P.S. Registration is free of charge for qualifying delegates – i.e. Director/senior management level representatives of Managed Service Providers, Systems Integrators and Solution VARs.

 

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