NEWS
Zendesk Q&A with Emma Acton: Inside the shift to brand-led, AI-driven marketing

In a Q&A with Zendesk’s VP Marketing EMEA, Emma Acton reflects on how enterprise marketing is evolving. She discusses the shift towards brand-led demand, the continued evolution of account-based marketing, and the growing complexity of measuring customer journeys in an AI-driven environment.

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NEWS
Zendesk Q&A: Matthias Goehler on AI, automation, and the future of customer experience

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.

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NEWS
Move over Big AI - Small Language Models are Where the Money Is

By Sham Arora, Chief Technology Officer at Tech Mahindra.

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NEWS
Atlassian Q&A: Inside the company’s vision for AI

In this Q&A, Jamil Valliani, Head of Product for AI at Atlassian, discusses the company’s...

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NEWS
Atlassian Team '26: The growing role of context in AI-driven workflows

At Atlassian Team '26 in Anaheim, industry leaders gathered to explore the next phase of AI, where...

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NEWS
The shift from selling software to delivering outcomes in the race for real value

Based on an exclusive interview with Brian Duffy, Chief Revenue Officer at Atlassian, this article...

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NEWS
Why AI pilots stall in UK organisations

By Andrea Pleşea, PhD, Co-founder and COO, Druid AI.

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NEWS
The Agentic AI Interoperability Gap

By Inna Weiner, VP of Product, Data & AI, AppsFlyer.

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NEWS
Building smarter factories: the role of network observability in automotive manufacturing

By Eileen Haggerty, area vice president, product & solutions at NETSCOUT.

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Videos

Tim Collier, director and UK data centre lead at Turner & Townsend, explains what’s needed to build confidence in the industry and to deliver data centres on schedule, how to navigate heightened competition...
Nirav Shah, Founder & Director of Technical Excellence at Infrassist, explains that 24x7 IT monitoring and defence is essential for SMBs as an often distributed workforce needs protection around the clock, not...
Shahar Belkin, Chief Evangelist at ZutaCore, explains how the company’s OmniTherm™ cold plate enables waterless two-phase cooling for manufacturers building servers with the NVIDIA RTX PRO 6000 Blackwell...

News

Nasuni has published the findings from its annual industry research report, The State of Enterprise File Data Annual Report 2026.
At its 2026 Relate event in Colorado, Zendesk outlined its push towards an autonomous service workforce, revealing new AI platform capabilities. The event focused on balancing AI-driven scale with trust,...
Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.
Ekco UK, a leading security-first Managed Services Provider (MSP), has been awarded Nerdio Gold partner status and Mimecast Elite MSP status - two significant accreditations that mark a further acceleration of...