NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS
How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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NEWS
What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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NEWS
Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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NEWS
Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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NEWS
2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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Videos

Antti Vilhunen, Regional Director Northern Europe, Logpoint, discusses the the roll-out of two new distinct partner programs for Channel Partners and Managed Security Service Providers (MSSPs). The aim is to...
Doug Loewe, CEO, Kao Data, outlines the company’s strengths which attracted him to join the colo at the start of this year, and shares his vision for the future – with new locations in mainland Europe part...
Ian Stendera, Chief Product Officer, Ardoq, discusses the company’s recently published Emerging Technology Adoption 2024 Report, explaining the ways in which CIOs see developments such as AI as both a risk...
Chris Maclean, CEO of Open Energy Market, provides some great insights as to how data centres can leverage energy efficiency and sustainability initiatives not only to meet environmental goals but also to gain...

News

More than 69% of executives expect to spearhead their organisation’s AI efforts.
ZAR2 billion funding arranged by Rand Merchant Bank (RMB).
ServiceNow service management capabilities to be extended to all BT Group units .
Leading global sustainable technology services firm Nebula Global Services is delighted to announce it has made the prestigious FEBE Growth 100 list at number 9.