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IT Management + Service Expert Opinions News Videos

NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
Developing a DataOps culture? Focus on incentives

By Rytis Ulys, Analytics Team Lead at Oxylabs.

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS
Embracing diversity and inclusion: a new dimension for leadership and management

BY by Morten Wierod, President Electrification ABB.

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How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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APM: The symbiotic relationship between network and end user experience

By Pavel Minarik, Vice President, Technology at Progress.

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What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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NEWS
Applied Observability – the ‘must haves’ for your analytics engine

By Steve Wilcockson, Data Science Lead at KX.

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The end-to-end approach that unleashes the Moment of Service

By Marne Martin, President, IFS Service Management Business Unit (SMBU).

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Videos

Honeywell and LS Electric at DCW Asia

DCW Asia 2025

Aprovis at DCW Asia - Part 1

DCW Asia 2025 - Part 1 of 3

Aprovis at DCW Asia - Part 2

DCW Asia 2025 - Part 2 of 3

Why Proactive Cybersecurity Is Non-Negotiable for MSPs

In this conversation, ESET UK Country Manager, Matt Knell, discusses why MSPs must move beyond basic endpoint protection and adopt a layered, proactive security approach. He shares practical insights on MDR...

News

Climb Channel Solutions expands European partnership with Delinea

Climb Channel extends its partnership with Delinea to Europe, focusing on enhancing cybersecurity solutions amid rising AI-driven threats.

Deutsche Telekom Security strengthens cybersecurity with Akamai partnership

Deutsche Telekom Security leverages Akamai's Security Certified Service Provider initiative to enhance cybersecurity solutions across key sectors.

Serbus emerges as unified Security Services Brand

Serbus rebrands to strengthen UK’s CNI against escalating threats, aiming for £75m revenue growth through organic expansion and strategic acquisitions.

UK switchgear specialist Prism Power Group expands into US market

Prism Power Group seeks to bridge equipment and skills gaps in US data centre growth with an expansion.

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