Expert Opinions | Digitalisation World

Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Published in Digital Business IT Management + Service Tech & Trends

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

NEWS

Developing a DataOps culture? Focus on incentives

Published in Digital Business IT Management + Service

By Rytis Ulys, Analytics Team Lead at Oxylabs.

NEWS

MLOps and LLMOps – How do they differ?

Published in AI IT Management + Service

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

NEWS

How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

NEWS

APM: The symbiotic relationship between network and end user experience

By Pavel Minarik, Vice President, Technology at Progress.

NEWS

What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

NEWS

Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

NEWS

2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

NEWS

Applied Observability – the ‘must haves’ for your analytics engine

By Steve Wilcockson, Data Science Lead at KX.

NEWS

The end-to-end approach that unleashes the Moment of Service

By Marne Martin, President, IFS Service Management Business Unit (SMBU).

Honeywell and LS Electric at DCW Asia

DCW Asia 2025

Aprovis at DCW Asia - Part 3

DCW Asia 2025 - Part 3 of 3

MSP Growth, SaaS Protection & Hyperscaler Independence

Alex Walsh, Regional VP of Channel Sales, EMEA North at Keepit, discusses the company’s channel-first strategy, broad SaaS data protection, and how MSPs can differentiate amid consolidation and cyber risks,...

Making the most of the Middle East’s digital infrastructure

James Netherwood, Head of Research Middle East, Capacity and Datacloud, discusses the upcoming Capacity Middle East event and the launch of Datacloud Middle East. The events unite over 3,500 executives from...