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IT Management + Service

NEWS

The evolving role of CISOs in the AI era

A survey of 650 global CISOs examines how security leaders are navigating AI adoption, expanding responsibilities, workforce challenges, and cross-organisational collaboration in today’s evolving threat landscape.

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BLOG

In the age of deepfakes, proving what is real matters more than detecting what is fake

By Lakshmi Hanspal, Chief Trust Officer at DigiCert.

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BLOG

AI in the SOC: why complete autonomy is the wrong goal

By Dan Petrillo, VP of Product at BlueVoyant.

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NEWS

Enterprise resilience with AI-driven enhancements in ManageEngine Site24x7

How Site24x7's new AI features aim to enhance IT operations, reduce recovery time, and ensure service compliance amidst complex hybrid environments.

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BLOG

Why agentic AI’s next challenge is making systems work together

By Karthik SJ, General Manager of AI at LogicMonitor.

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VIDEO

Spark set to revolutionise the IT service desk

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses Nexthink’s newly launched personal AI agent, powered by DEX data, which resolves common IT issues in seconds and delivers a 77% first-contact resolution rate.

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HMRC and Fujitsu announce two-year workplace services agreement

HMRC and Fujitsu have agreed a two-year extension to the Managed Desktop Services contract,...

Kong's Context Mesh: bridging the enterprise AI integration gap

Kong introduces Context Mesh, a tool to seamlessly connect enterprise data with AI agents, aiming...

Splunk enhances IT Operations solutions

Showcases observability portfolio to unify metrics, traces and logs for cloud-native infrastructure...

New Relic launches Service Level Management

New Relic’s service level management experience helps developers, operators and executives...

Edith Harbaugh returns as CEO of LaunchDarkly

Edith Harbaugh has rejoined LaunchDarkly as CEO, leading the company through AI-driven innovation...

Porsche Informatik selects Dynatrace to drive software innovation

All-in-one platform accelerates time to market through instant answers to improve application...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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