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IT Management + Service

BLOG

AI in the SOC: why complete autonomy is the wrong goal

By Dan Petrillo, VP of Product at BlueVoyant.

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NEWS

Enterprise resilience with AI-driven enhancements in ManageEngine Site24x7

How Site24x7's new AI features aim to enhance IT operations, reduce recovery time, and ensure service compliance amidst complex hybrid environments.

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BLOG

Why agentic AI’s next challenge is making systems work together

By Karthik SJ, General Manager of AI at LogicMonitor.

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VIDEO

Spark set to revolutionise the IT service desk

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses Nexthink’s newly launched personal AI agent, powered by DEX data, which resolves common IT issues in seconds and delivers a 77% first-contact resolution rate.

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NEWS

Capgemini and OpenAI collaborate on scaling AI across enterprises

Capgemini and OpenAI collaborate to support enterprise AI adoption via the Frontier platform.

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NEWS

Tech Mahindra partners with UCL on AI and quantum research

Tech Mahindra and University College London are collaborating on research and solution development in generative AI and quantum computing, with a focus on industry applications and global deployment.

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ABBYY announces their 2026 most valuable professionals

ABBYY announces its 2026 MVP Class, celebrating global experts advancing automation with Document...

Sustainable networking enhancements

Men&Mice, a key expert in network management, has introduced Micetro 10.1, the latest version of...

Camunda pioneers new integrations with ServiceNow

Camunda's new ServiceNow integrations enhance orchestration of complex IT processes, offering...

Simplifying operations and improving security

New functionality for InsightEdge and XAP In-Memory Computing platforms helps free customers to...

Redefining mainframe data management?

BMC has launched BMC Automated Mainframe Intelligence (AMI) Cloud, a new product portfolio to help...

Sumo Logic integrates with ServiceNow Service Graph Connector and Security Incident Response

Sumo Logic has joined the ServiceNow Service Graph Connector Program by integrating its Continuous...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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