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IT Management + Service

NEWS

Harnessing AI alignment: unlocking billions in workplace value

Better AI alignment could considerably enhance productivity and operational efficiency, unlocking billions in value for UK enterprises.

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NEWS

The impact of Agentic AI on the future of customer service

New insights examine how agentic AI is being adopted in customer service and its impact on operational workflows.

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NEWS

iManage report highlights gap between AI adoption and knowledge maturity

iManage’s latest report examines the relationship between knowledge management maturity and AI adoption.

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NEWS

Hexnode updates Genie AI with advanced device management features

Hexnode unveils a update to its Genie AI, offering improved device insights and automated remediation for efficient management.

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NEWS

A deep dive into Huntress's 2026 Cyber Threat Report

Delving deep into the organised playbook of modern cybercrime, this article exposes the scale and sophistication transforming cyber criminals into a global force.

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BLOG

Creating Pathways into Tech for Girls Means Starting Early

By Samantha Jennings, Head of Operations, Avella.

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UK cyber professionals on edge: growing anxiety in IT roles

A recent survey uncovers the high stress levels experienced by UK IT and cyber professionals,...

Mid-market organisations grapple with IT skills shortage

Node4's report reveals a severe shortage of IT professionals in mid-market firms, primarily...

Hammerspace acquires Rozo Systems

Hammerspace has acquired Rozo Systems - creator of the Mojette Transform, the patented erasure...

LINX records peak traffic during major sports events

LINX achieves new global traffic record across multiple regions, driven by live sports streaming.

ConnectWise acquires Service Leadership, Inc.

ConnectWise to use industry-leading benchmarking data for best practices to help TSPs drive their...

Kyndryl introduces new platform, Kyndryl Bridge

Platform brings transparency, order, and greater access to the latest technology innovations for...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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