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IT Management + Service

NEWS

Harnessing AI alignment: unlocking billions in workplace value

Better AI alignment could considerably enhance productivity and operational efficiency, unlocking billions in value for UK enterprises.

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NEWS

The impact of Agentic AI on the future of customer service

New insights examine how agentic AI is being adopted in customer service and its impact on operational workflows.

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NEWS

iManage report highlights gap between AI adoption and knowledge maturity

iManage’s latest report examines the relationship between knowledge management maturity and AI adoption.

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NEWS

Hexnode updates Genie AI with advanced device management features

Hexnode unveils a update to its Genie AI, offering improved device insights and automated remediation for efficient management.

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NEWS

A deep dive into Huntress's 2026 Cyber Threat Report

Delving deep into the organised playbook of modern cybercrime, this article exposes the scale and sophistication transforming cyber criminals into a global force.

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BLOG

Creating Pathways into Tech for Girls Means Starting Early

By Samantha Jennings, Head of Operations, Avella.

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Park Place Technologies acquires Xuper

Park Place Technologies has acquired Xuper Limited, an IT solutions provider based in Derby, UK.

Modernisation cannot succeed without observability

This year's VMware State of Observability report notes an increase in organizations recognizing the...

SUSE positioned as Leader in Gartner's Magic Quadrant for Container Management

SUSE achieves Leader status in Gartner's Magic Quadrant, showcasing its strategic strengths in...

Report highlights VSM value

The Value Stream Management Consortium has announced the full findings of its inaugural research...

Better IT infrastructure management across hybrid cloud environments

Upgraded product line simplifies the management of virtual resources and reduces infrastructure...

IT Service Management enhances productivity, innovation & IT outcomes

SolarWinds has released a report on the positive impacts of IT Service Management (ITSM) on...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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