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IT Management + Service

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Why agentic AI’s next challenge is making systems work together

By Karthik SJ, General Manager of AI at LogicMonitor.

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VIDEO

Spark set to revolutionise the IT service desk

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses Nexthink’s newly launched personal AI agent, powered by DEX data, which resolves common IT issues in seconds and delivers a 77% first-contact resolution rate.

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NEWS

Capgemini and OpenAI collaborate on scaling AI across enterprises

Capgemini and OpenAI collaborate to support enterprise AI adoption via the Frontier platform.

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NEWS

Tech Mahindra partners with UCL on AI and quantum research

Tech Mahindra and University College London are collaborating on research and solution development in generative AI and quantum computing, with a focus on industry applications and global deployment.

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NEWS

Banking firms adopt BMC tools for workflow automation

BMC is working with financial institutions to support mainframe modernisation, workflow orchestration and automation to improve operational efficiency and resilience.

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NEWS

Creative ITC expands with new U.S. headquarters

Creative ITC has established its U.S. headquarters in Houston to support growth across North America and enhance delivery of its private cloud and digital workspace services for architecture, engineering and energy clients.

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OVHcloud bolsters German presence with new Berlin 3-AZ region

OVHcloud expands its footprint in Germany, launching its third European 3-AZ cloud region in...

The impact of Agentic AI on the future of customer service

New insights examine how agentic AI is being adopted in customer service and its impact on...

Atlassian looks to revolutionize ITSM

Atlassian has extended its footprint in IT service management (ITSM) with the launch of Jira...

Nutanix expands integration with ServiceNow

Nutanix has expanded integration with the leading digital workflow company ServiceNow, as well as...

HPE Aruba Networking simplifies IT operations

Next generation of HPE Aruba Networking Central paves the way for the era of AI-powered network...

NinjaOne expands reach with launch on Google Cloud Marketplace

NinjaOne's platform is now available on Google Cloud Marketplace, promising enhanced endpoint...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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