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IT Management + Service

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Red Cactus and Tollring introduce AI-driven conversation analytics for CRM systems

Red Cactus and Tollring launch AI conversation analytics to support CRM integration across over 200 systems.

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Sunrise supercomputer to support fusion research and AI in the UK

The UK invests in 'Sunrise', a £45 million supercomputer to advance fusion energy research and support AI growth at Culham Campus.

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Teleport named finalist for infrastructure identity management solution

Teleport’s infrastructure identity platform has been named a 2026 SC Awards Finalist in the Best Identity Management Solution category.

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AI's role in the evolving shared services sector

AI is increasingly being integrated into shared services, with organisations exploring its potential to support automation, improve processes, and contribute to strategic outcomes beyond efficiency.

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WSO2's pivot towards the agentic enterprise with new CMO appointment

WSO2 unveils a fresh focus on supporting agentic enterprises, aiming to strengthen AI deployment under new marketing leadership.

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ServiceNow launches autonomous workforce and EmployeeWorks solutions

ServiceNow introduces AI innovations, Autonomous Workforce and EmployeeWorks, aiming to enhance enterprise productivity and governance.

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Remote end user support and management now not so remote

Release extends discovery, inventory and configuration capabilities for local and remote PCs,...

Dell NativeEdge 2.0: reimagining edge operations

Securely scale your edge operations to power any use case.

Cisco launches Performance Insight and Visibility for Modern Applications on AWS  

New business metrics for Cisco Cloud Observability enable customers to significantly enhance...

SaaS applications set to grow in the enterprise

SailPoint has found that 86% of IT experts in EMEA expect their organisation’s number of SaaS...

Business concerns on post-pandemic AI prophecies

Large enterprises express concern that AI may not deliver the resilience and business continuity...

CoreView updates Enhance Microsoft 365 tenant management

CoreView releases Tenant Resilience and Management to strengthen security and governance of...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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