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IT Management + Service

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Let the games begin

Why IT Monitoring is set to emerge as a champion during this summer of sporting events. By Martin Hodgson, Director Northern Europe at Paessler GmbH.

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DCW 2024: DCS Talks to Gareth Meyer, Technimove

In this video we talk to Gareth Meyer from Technimove

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Dousing the flames of the daily firefight: Bringing IT teams back to strategic direction

By Stuart Simmons, Regional Director, IT Services, Apogee Corporation.

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Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer service philosophy needs to make a financial and cultural commitment to go the ‘extra mile’ for their customers. However, what constitutes good service varies from company to company.

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VIDEO

Sustainability – time for a revolution? Part 1

Pankaj Sharma, Schneider Electric's Global Executive Vice President, Secure Power Division, discusses the sustainability gap, with too many organisations talking up their environmental credentials, but failing to implement the necessary actions.

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VIDEO

IT department central to IT decentralisation

Arun Kumar J, Regional Director - UK, ManageEngine, discusses the company’s recent IT at Work – 2022 and Beyond report, which finds that, while the majority of organisations are on a path to IT decentralisation, the importance of the IT department cannot be overstated as the driving force behind such a digital transformation strategy.

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Rackspace and Dell Med unite to revolutionise healthcare IT

Rackspace Technology partners with Dell Medical School to pioneer a distinguished healthcare IT...

Enhancing digital workplaces with VOSS v25.3

VOSS expands enterprise collaboration capabilities with AI, security, and monitoring tools.

Park Place Technologies introduces strengthened Professional Services Portfolio

Park Place Technologies is strengthening its Professional Services portfolio with offerings...

Eva Diego appointed as CEO of Hyphen

Hyphen announces the appointment of Eva Diego as CEO, marking a new chapter in their architectural...

Driving enterprise efficiency through generative AI

Infosys teams up with AWS to enhance enterprise capabilities using generative AI, with a focus on...

Komprise raises $24m Series C funding

Latest funding round led by Top Tier Ventures with strategic investment from Western Digital...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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