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IT Management + Service

BLOG

The AI Effect: How Data Proves a New Era of Efficiency in IT Service Management

By Krishna Sai, CTO at SolarWinds.

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BLOG

Reactive IT is Over: Why Predictive IT Management Is the Future

By Leigh-Ann Weatherley, Business Unit Director, Digital Platform Services at Sopra Steria

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BLOG

The Changing Face of Data Protection: Why Data Breach Monitoring Matters

By Martin Hodgson, Director of Sales EMEA at Paessler GmbH.

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BLOG

Strengthening critical infrastructure through continuous monitoring

Carlos Buenano, CTO for OT at Armis, outlines how cyber exposure management is reshaping protection strategies for remote and critical systems.

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VIDEO

Unlocking more personalised customer experiences with AI, RCS, and integrated omnichannel strategies

Sophie Cheng, Sinch’s SVP of Product Marketing, discusses the findings of the company’s recent report, the state of customer communications, which explores how brands are adapting their engagement strategies as customer expectations rise, and AI adoption accelerates globally. She explains that the businesses that lead are putting the customer at the heart of their communication strategies, letting them choose how and where they want to connect and using AI, and channels like RCS, to make...

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BLOG

ServiceNow teams up with Ferrari Hypercar to boost real-time race operations

As Official Partner of the Ferrari Hypercar team, ServiceNow’s AI Platform powers Ferrari’s global operations, supporting real-time race operations and connecting employees, dealers, suppliers, and platforms.

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Park Place Technologies acquires Congruity360 assets

New assets will enhance Park Place's Professional Services globally and expand offerings for...

Komprise continues global momentum - teams up with UK distributor Spinnakar

Partnership to drive new opportunities for the UK channel, addressing the needs of enterprises to...

COMPAREX launches SAM2GO NextGen

COMPAREX SAM2GO NextGen helps organisations discover, obtain, manage and optimise their SaaS...

Colt highlights Enterprise Tech Trends for 2023

Colt Technology Services has shared its forecasts for 2023’s biggest enterprise technology...

Paessler reveals the biggest frustrations and challenges for IT system administrators

False positives and incorrect notifications about possible problems are the main source of...

Unlocking growth: The untapped potential of simplifying enterprise software

A new report reveals the hidden costs of software complexity in business, urging simplicity to...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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