New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...
Ricoh has announced a major strategic collaboration with ServiceNow, the AI platform for business...
Qualys, Inc. has introduced its global IT Asset Inventory (AI) Cloud App, which provides Security...
Together the companies will support IT leaders with digital transformation and hybrid work...
7/10 IT admins recognise responsibility for ensuring sustainable, environmentally friendly practice.
The Value Stream Management Consortium has announced the full findings of its inaugural research...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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