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ICS.AI’s SMART Programme Supports Efficiency and Savings for UK Public Sector Organisations.
Automates IT support to cut costs, reduce human-handled tickets by 75%, and ensure enterprise...
Infosecurity Europe 2026 unveils keynote speaker line-up, linking military, sport, and tech...
Enhancements to the Workplace Service Delivery solution deliver consumer-grade employee experiences...
The Lumada DataOps Suite provides AI-driven data management through a cloud-native platform to...
Exploring the impact of AI in telecoms, Colt's report underlines the necessity for a people-first...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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