Digitalisation World

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The impact of Agentic AI on the future of customer service

New insights examine how agentic AI is being adopted in customer service and its impact on...

LogicMonitor simplifies multi-cloud complexities

LM Envision extends essential capabilities for teams to scale cloud deployments, deliver high...

IT sustainability: A commercial priority for SMEs

The European tweaks to the CSDS Directive drive SMEs towards more sustainable digital practices,...

Spirent reveals domain-trained AI for enhanced network testing and assurance

Spirent introduces Spirent Luma, an AI solution enhancing network testing with automated...

New Relic launches global observability research

Survey reveals gap between mission-critical importance of full-stack observability to business...

Performance focuses on endpoint issues

New product helps improve end-user experience by empowering organisations to manage the operational...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service