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The Value Stream Management Consortium has announced the full findings of its inaugural research...
The 2026 App Innovation Report examines application modernisation and its impact on AI adoption and...
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11:11 Systems partners with Centacare to enhance their disaster recovery infrastructure, aiming to...
Second Annual Informatica – IDC Global CDO Survey finds that CDOs spend 35% of their time...
The solution offers a personalised IT support experience by leveraging AI and Advanced Speech...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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