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Technology gives a helping hand

Amidst the disruption and heartbreak that the COVID-19 global pandemic has caused, there have been...

Poor asset management results in bad decision making

More than a quarter of decision-makers, managers and engineers working in asset management roles in...

EMEA businesses rethinking legacy ERP

Organizations tackle the ERP Innovator’s Dilemma – ‘keeping the lights on’ budgets fall to...

Lumen advances AI network upgrade with Blue Planet

Lumen Technologies is integrating Blue Planet’s AI agents into its network operations to support...

92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers...

PagerDuty AIOps promises to transform modern operations

Customers using PagerDuty AIOps saw an average of 87% noise reduction and deployed automated...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service