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HCL Technologies and NetBrain Technologies have launched HCL NetBot, a joint collaborative...
Two thirds (67%) of businesses say that driving collaboration between security and IT ops teams is...
Recent findings reveal a widening gap in the oversight of AI systems within British organisations.
Turning data into experience.
Multi-cloud support, including Amazon S3, Google Cloud, and Microsoft Azure, eliminates file share...
Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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