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Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI...
Together the companies will support IT leaders with digital transformation and hybrid work...
Survey reveals gap between mission-critical importance of full-stack observability to business...
Capita is expanding its partnership with Multiverse to train 250 additional employees in AI skills,...
Lenovo appoints Tikiri Wanduragala as the new Technology Leader for its UKI business, with a focus...
Bitdefender has launched GravityZone Extended Email Security, combining email and endpoint...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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