Digitalisation World

Sorry, there is no news to show.

Service desk data under valued

Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses...

The UK's IT skills shortage: A crisis and a call for innovation

The UK faces a severe IT skills shortage. Innovative solutions, like talent sharing, offer hope...

92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers...

ServiceNow launches platform expansion with the Utah release

Latest Now Platform release unveils AI-powered process mining with RPA capabilities, search,...

Komprise raises $24m Series C funding

Latest funding round led by Top Tier Ventures with strategic investment from Western Digital...

SolarWinds enhances IT operations management portfolio

Introduces new and improved software-defined solutions support, AWS and Azure workload...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Read more

IT Management + Service