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Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and...

High-security solution for access to critical infrastructure

World-leading technology company Bühler Group uses TeamViewer for remote maintenance and...

Ian Anderson to lead Park Place Technologies' EMEA channel

Park Place Technologies has appointed Ian Anderson as Senior Director, Channel Sales, EMEA.

UK IT teams tackle alert fatigue amid growing challenges

UK IT teams face growing alert fatigue, impacting operational resilience as teams aim to mitigate...

Unisys acquires Mobinergy

Acquisition enables Unisys to offer advanced capabilities for addressing the rapidly-growing...

Telefónica Tech UK&I launches security edge service with Netskope

Telefónica Tech UK&I introduces its Security Edge service powered by Netskope, aiming to enhance...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service