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USU to equip BWI and German Federal Armed Forces with central IT service management platform

Extensive, long-term framework agreement with eight-figure total volume.

Rubrik launches Andes 5.0

Rubrik Andes 5.0 release introduces Oracle database instant recovery, NAS Direct Archive, and...

Cloudflare acquires human native for AI data marketplace

Cloudflare has acquired Human Native, an AI data marketplace, to develop tools that help creators...

TeamViewer and Ivanti join forces

Ivanti Neurons for MDM to be integrated into TeamViewer’s existing Remote Monitoring and...

Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...

Sharp Europe unveils new ‘One Sharp’ unified brand proposition

Sharp Europe launches a unified brand proposition, consolidating its expertise across IT services,...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service