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Research shows implementers tied to vendors sell too many licences or wrong software to customers...
Stellanor Datacenters is set for further expansion as Gary Watson steps in as Managing Director,...
The new Centreon 23.10 release supports Raspberry Pi, confirming Centreon's position at the...
Automates IT support to cut costs, reduce human-handled tickets by 75%, and ensure enterprise...
Celonis has introduced the Celonis Intelligent Business Cloud. The Celonis Intelligent Business...
Celonis and Fujitsu use process intelligence to support business operations, with reported cost and...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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