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Using AI to resolve IT support issues

Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...

Hybrid cloud monitoring increases performance and reduces costs

NETSCOUT SYSTEMS has been selected by PropertyRoom.com to manage its hybrid cloud by transforming...

SolarWinds acquires 8MAN

SolarWinds has launched SolarWinds® ARM following the acquisition of 8MAN, an early stage Access...

Payara Services recieves multiple Cloud Excellence nominations

Payara Services gains recognition in the Cloud Excellence Awards 2025 for its innovation in Java...

Sumo Logic integrates with ServiceNow Service Graph Connector and Security Incident Response

Sumo Logic has joined the ServiceNow Service Graph Connector Program by integrating its Continuous...

Solgari expands partnership with Cognizant to enhance customer engagement

Solgari and Cognizant team up to streamline procurement and deployment of customer engagement...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service