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Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and...

Manchester Airports Group selects ServiceNow

Manchester Airports Group (MAG), the largest UK airport operator, partners with ServiceNow to...

Skillsoft unveils next-gen Percipio platform to bridge learning and business success

Skillsoft launches its upgraded platform to link skills development with business outcomes amidst...

Paessler partners with Rhebo

Paessler AG announces a partnership with Rhebo to provide joint customers with all-round monitoring...

Spreadsheets still being used to track IT assets

Ivanti has released survey results highlighting the challenges faced by IT organisations when it...

SolarWinds AI launches to transform IT Service Management

Generative AI engine developed under new AI by Design framework debuts in company’s premier ITSM...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service