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Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses...
Ricoh has announced a major strategic collaboration with ServiceNow, the AI platform for business...
ISACA introduces the AAIR certification, aimed at equipping professionals to govern AI effectively...
Kiteworks highlights European lag in AI security measures, focusing on governance without adequate...
CrowdStrike has expanded its Cloud Detection and Response capabilities with integration into Google...
A survey reveals that ambitious small business owners in the UK view AI as pivotal for their growth...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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