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IT teams resolving incidents up to 63 percent faster than before COVID-19 pandemic

IT in “hyper-care” mode to meet unprecedented digital demand.

Adeptia's self-managed data automation: meeting compliance head-on

Adeptia introduces self-managed deployment options for Connect platform, enhancing data control and...

Debenhams Group embraces AI to modernise retail operations

Debenhams Group introduces a new AI solution to streamline sales and stock management, enhancing...

ServiceNow releases its most comprehensive set of new AI innovations

Hundreds of new AI capabilities, expanded partnerships, innovative industry solutions, and...

Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

Cinven acquires majority stake in Smart Communications

Cinven's investment emphasises Smart Communications' role as a leading cloud-native provider,...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service