NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS
How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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NEWS
What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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NEWS
Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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NEWS
Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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NEWS
2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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Videos

Dr. Alyson Freeman; Customer & Innovation lead, Sustainability & ESG, Dell Technologies, discusses the sustainability challenges facing the data centre industry and some of the ways in which the facility...
Subhagata (Subho) Mukherjee, Vice President, Global Head of Sustainability, Nokia, shares some key highlights from the company’s People and Planet 2023 report, covering a year of achievements and challenges...
Andrew Fettes-Brown, Rider Levett Bucknall (RLB) Global Board Director, Head of Data Centres at RLB UK and Europe, outlines the results of the company’s recent research, the results of which suggest that the...
Jamie Akhtar, Co-Founder and CEO at CyberSmart, discusses the importance of cybersecurity solutions developed specifically for the SME market and the benefits they can bring to both the Channel and end users...

News

The Purple Guys completed 10 strategic acquisitions and more than tripled both revenue and EBITDA over the course of its partnership with Kian, creating a scaled MSP platform serving SMB clients across the...
GTT Communications has published the results of a new study that shows current SD-WAN deployments are mainly driven by the need to optimize network connections to cloud-based applications (86%) and improve...
New aggregation agreement will simplify purchase, management and support of the popular SaaS offering through a single, global go-to-market partner.
Updates to NetSPI’s technology and brand will enable customers to take a proactive approach to cybersecurity with more clarity, speed, and scale than ever before.