Expert Opinions

NEWS

Alexa: how will voice technology change the nature of business?

Published in AI Robotic Process Automation

Enterprise automation built on voice and AI By Rodney Hassard, Global Director of Product Management, Genesys.

NEWS

GDPR – Keeping a Continuous Focus on Compliance

Published in Compliance/Governance/Risk Management Security + Compliance

The General Data Protection Regulation (GDPR) came into force on 25 May 2018. In the months that followed, the regulators were quiet, but businesses would have been unwise to have been lured into a false sense of security. In fact, data breach notifications were being collected and enforcement...

NEWS

It’s 2019 – disorderly is the new orderly!

Published in Digital Business

What could be more satisfying than kicking off the New Year with a neat and tidy home? The timing of the launch of Marie Kondo’s series, Tidying Up with Marie Kondo,on Netflix this January is as impeccable as her outfits. She’s already prompted hordes of people to make a beeline for their...

NEWS

Data Centre Efficiency 101: How Digital Transformation and Climate Change are Directly Linked

Published in DC Facilities + Colo Design + Optimisation Energy Management

We’ve all heard it before: “Digital Transformation.” It’s the buzzword of the 21st century, but as our personal and working lives continue to be centred around/impacted by technology, digital transformation will continue to be a part of our vocabulary, and more importantly, our business...