Driving customer loyalty with artificial intelligence

By Dave Campbell, Vice President of Customer Engagement & Support at LogMeIn.

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NEWS
Turning the challenges of future cities into opportunities

Patrik Sj?stedt, co-head of Hitachi's Social Innovation Business in Europe, discusses how intelligent technology within ‘smart cities’ will bring real benefits to its citizens.

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Channel leaders optimistic of capitalising on disruptive factors

Channel leaders have identified the General Data Protection Regulation (GDPR) as the biggest disruptive factor in the IT channel between now and 2020. This is according to research carried out by OnePoll, commissioned by Agilitas, the leading European innovator of customer driven IT channel...

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Digital Transformation – What Happens Next?

‘Digital workplaces are the natural conclusion’ says Jordi Suner, vice-president, product management, ASG Technologies.

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Austerity revolutionising customer service delivery in local government

John McMahon, product director at IEG4, an enabler of digital services in the public sector,...

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NEWS
New Digital Business Models Create New Headaches

By Oliver Guy, Global Industry Director for Retail, Software AG.

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The generation game: bridging the knowledge gap

By Chris Ducker, Senior Director of global proposition strategy at Sungard Availability Services.

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Why modern IT must embrace social

By Gavin Russell, CEO, Wavex.

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Harder, better, faster, stronger?

When does artificial intelligence trump traditional customer service?

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Technology is a gamechanger for sport

By Darren Watkins, managing director for VIRTUS Data Centres.

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Ten reasons for embracing SDN as part of digital transformation

By Tony Judd, Managing Director, Enterprise EMEA at Verizon.

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Videos

In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the evolving role of threat intelligence. He explores how organisations are shifting from reactive security approaches...
In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand...
Olly Carter, Senior Channel Sales Director at Forescout, discusses how asset sprawl, IT OT IoT convergence and AI-driven threats are reshaping enterprise security priorities. He also explores why real-time...
In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand...

News

Understanding the vital role of email security in safeguarding personal information and the steps to strengthen it.
SailPoint strengthens AI security with its integration of the Claude Compliance API, enhancing governance and visibility across AI platforms.
Evolve IP partners with IT Naturally to revolutionise the telephony systems of Nirvana Spa, ensuring uninterrupted service and efficiency. Evolve IP, a leading cloud communication provider, has teamed up with...
Advania strengthens its automation and AI services with the acquisition of Evolv Robotics. The move bolsters their sovereign infrastructure and automation delivery capabilities.