NEWS

Customer frustration over chatbots as companies fail to test accessibility for vulnerable customers

New report finds that AI-enabled chatbots are the least satisfying customer experience and most likely to cause annoyance.

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NEWS

Kyndryl introduces new platform, Kyndryl Bridge

Platform brings transparency, order, and greater access to the latest technology innovations for customers.

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NEWS

Kyndryl and Elastic expand partnership

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Combining Kyndryl’s advisory, modernisation, management and enterprise AI services and Elastic’s search-powered solutions to help joint customers enhance their data-driven digital transformation initiatives.

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BLOG

How AI enables organizations to move from network monitoring to proactive observability

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By Stephen Amstutz, Head of Strategy and Innovation, Xalient.

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NEWS

3 out of 4 of European businesses have invested in AI for CX

75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.

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In an era of increased tech spending, especially in AI, experts emphasize the critical role of...
Highlight has developed new AI-based capabilities for its award-winning SaaS cloud-based network...
Helps customers unlock key insights to improve IT performance.
Nutanix has sponsored a new report sponsored written by The Economist Intelligence Unit entitled...
Barclaycard’s survey of Chief Information Officers reveals 42 per cent of UK businesses have...
Enhancing Cognizant WorkNEXT digital workplace services with generative AI powered by ServiceNow.
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Docker on IoT devices

Docker is an open platform for developers and system administrators to build, ship and run distributed applications. With Docker, IT organizations shrink application delivery from months to minutes, frictionlessly move workloads between data centers and the cloud and can achieve up to 20X greater efficiency in their use of computing resources. Inspired by an active community and by transparent, open source innovation, Docker containers have been downloaded more than 700 million times and Docker is used by millions of developers across thousands of the world?s most innovative organizations, including eBay, Baidu, the BBC, Goldman Sachs, Groupon, ING, Yelp, and Spotify. Docker?s rapid adoption has catalyzed an active ecosystem, resulting in more than 180,000 ?Dockerized? applications, over 40 Docker-related startups and integration partnerships with AWS, Cloud Foundry, Google, IBM, Microsoft, OpenStack, Rackspace, Red Hat and VMware.

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