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Are Machines the New Face of Customer Service?

If you prefer not to deal with people when shopping, you’re not alone. Mitel’s recent study of 5,000 consumers around the world uncovered that on average a quarter of consumers never want to deal with a human when shopping online. By Shameem Smillie, Contact Centre Sales Manager UKISA.

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TCS partners with JDA Software

Tata Consultancy Services has formed a global partnership with JDA Software, the leading provider of end-to-end supply chain and retail solutions, to build next-generation cognitive solutions, and offer consulting and system integration services around digital technologies, to optimize supply chains for customers worldwide.

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Cisco partners with University of Edinburgh to accelerate innovation

Cisco has formed a partnership with the University of Edinburgh to collaborate on opportunities in AI and data-driven innovation, a key pillar of the recently announced Edinburgh and South East Scotland City Region Deal.

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Financial services businesses say multi-cloud is central to their plans for AI, containers and blockchain

60% of financial services businesses bank on the benefits of multi-cloud to support emerging technologies, but a significant skills gap still exists

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Virtual reality and robotics are the future of building and design

40% of architects and designers say technology will have biggest impact on industry in next 18 months.

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Developing blockchain's potential in life sciences R&D

Industry workshop will unlock blockchain’s potential in data identity, data integrity and data sharing.

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Solution developed as part of the first phase of Project Inthanon to enable de-centralized...
Unified GenAI application platform cuts AI development cycles up to 50%, accelerating AI business...
New research reveals 75 percent of customers still favour live agent support for customer service...
As governments around the world crack down on companies whose supply chains are linked to forced...
Problems with communications and collaboration tools are responsible for over half of all helpdesk...
Research examines how global organizations are deploying AI and progress on ensuring AI is used...
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Docker on IoT devices

Docker is an open platform for developers and system administrators to build, ship and run distributed applications. With Docker, IT organizations shrink application delivery from months to minutes, frictionlessly move workloads between data centers and the cloud and can achieve up to 20X greater efficiency in their use of computing resources. Inspired by an active community and by transparent, open source innovation, Docker containers have been downloaded more than 700 million times and Docker is used by millions of developers across thousands of the world?s most innovative organizations, including eBay, Baidu, the BBC, Goldman Sachs, Groupon, ING, Yelp, and Spotify. Docker?s rapid adoption has catalyzed an active ecosystem, resulting in more than 180,000 ?Dockerized? applications, over 40 Docker-related startups and integration partnerships with AWS, Cloud Foundry, Google, IBM, Microsoft, OpenStack, Rackspace, Red Hat and VMware.

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