Best practice customer contact solution, based on Avaya and Verint technology, set to realise operational savings at Dublin city centre contact centre.
Read More24x7 service level agreement testing of cloud-based services for successful migration of mission-critical applications.
Read MoreManageEngine has publsihed the results of their survey, Everything you need to know about ITSM analytics: Industry Insight 2016. Some striking numbers from the survey include that 36 percent of users believe that analytics would improve service desk efficiency, while 30 percent believe it would identify any gaps in the ITSM process. With regard to generating reports, 42.6 percent of users preferred to do it on their own, while 21 percent of them depended on third-party software or...
Read MoreAvailability of the only end-to-end Digital Performance Platform for OpenStack marks a major milestone in the next wave of cloud migration.
Read MoreCreditsafe, the world’s most popular supplier of company credit reports, has chosen to support its growing global user base by selecting assyst, the leading IT Service Management (ITSM) tool of Axios Systems.
Read MoreFCA Italy, a company of the Fiat Chrysler Automobiles (FCA) Group, has implemented CA Project & Portfolio Management SaaS (CA PPM SaaS) to plan and control its IT spending, and increase the company’s agility and responsiveness to the changing IT needs of the company.
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