Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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CA Technologies introduces the Management Cloud

CA Technologies has introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce.

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Cloud computing market in China and India is expected to triple to over $2.4bn by 2020.
Leading independent analyst Bloor Research celebrates its Silver Jubilee.
Len Padilla, Vice President of Product Strategy at leading global ICT service provider NTT Europe,...
Growing corporate confidence coupled with sustained demand by Cloud providers continues to drive...
IT leaders see the value of end user computing strategies but risk and compliance issues prohibit...
Gartner, Inc. has revealed its top predictions for IT organizations and IT users for 2015 and...
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The most secure data centre in Scandinavia?

Hidden deep in a mountain, Green Mountain’s data centre is cooled by the cold waters of a Norwegian fjord. Working with nature, Green Mountain is saving energy and protecting the environment — leading the way to cutting data centre energy use by a third.

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