Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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CA Technologies introduces the Management Cloud

CA Technologies has introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce.

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NEC Corporation and Bouygues Telecom Enterprises, a leading provider of converged fixed/mobile...
Boosting cloud operations for improved performance and data sovereignty for companies based in and...
If the Government is to meet its proposed target of spending 50 per cent of its ICT procurement...
Outsourcery plc has joined Microsoft Corporation’s (‘Microsoft’) Cloud OS Network.
CloudSigma has partnered with software analytics company New Relic, Inc. to provide customers with...
Fujitsu bietet mit Fujitsu Backup as a Service (BaaS) ab sofort Geschäftskunden jeder...
Latest Video

The most secure data centre in Scandinavia?

Hidden deep in a mountain, Green Mountain’s data centre is cooled by the cold waters of a Norwegian fjord. Working with nature, Green Mountain is saving energy and protecting the environment — leading the way to cutting data centre energy use by a third.

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