Customer service plus social media equals `impatience’.

A survey conducted for KANA Software by Omnibus Research shows that social media tools, mobile phones and cloud services are combining to give consumers the tools needed to both quickly get impatient about poor customer service, and give public vent to their opinions and feelings

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Checking software licences for free

Express Metrix has decided to give away a sawn-off version of its enterprise SAM solution, aimed at helping SMBs and larger enterprises test for underpaid and overpaid software licences before finding out the hard way with a software audit

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Big business fails to get to grips with big data, says KPMG

An overwhelming majority of senior executives across the world’s largest organisations accept that their long-term business success will be based on understanding the growing amount of data at their disposal - yet despite recognising its value, fewer than 1 in 10 believe they are in a position to make use of the information they have on customer preferences, behaviour and demands.

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Online 50 selects London data centre City Lifeline for most-critical operations

Online 50, the Sage 50 accounts online specialist, has chosen a private suite in the central London co-location data centre, City Lifeline to securely operate its most critical operations, involving the financial data of thousands of companies across the world.

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Fast-growing telecoms company 52 Degrees has moved its IT from a data centre in London’s...
Using Clavister’s security gateway SHL will be able to offer hockey fans services including...
The majority (68 percent) of cybersecurity professionals working in large organisations in the UK...
The London Internet Exchange says that Iron Mountain Data Centers, global provider of data centre...
The finalists have been announced in the annual managed services awards by IT Europa and Angel...
Telstra is a selected carrier for Microsoft Azure Peering Service, a networking service that...
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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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