The latest release of its TraceCSO service adds new workflow and testing capabilities
Read MoreThis London investment, part of a $1.2bn spend by IBM worldwide, gives users the chance to mix’n’match dedicated and virtual server resources to suit their needs
Read MoreA survey about the future for in-car telematics and infotainment systems also highlights the wider issue of the crucial role app integration, collaboration and interoperability will be to building powerful cloud services
Read MoreCommissioned by KANA Software, the survey shows that the majority of business managers think customer service plays little part in generating additional revenue
Read MoreFirst ten days of the event saw data volume at 32 terabytes, already more than the entire 2010 World Cup.
Read MoreZendesk, Inc. has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its cloud-based customer service platform.
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