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As part of its digitisation strategy, Computacenter needed to rethink its approach to delivering IT support services to both its employees and customers. The new approach would need to deliver an exceptional user experience and bring popular consumer features, such as online chat, to a corporate service desk environment. Although users had the option of engaging via email, the majority of interactions were still by telephone.
Read MoreBy Erik Giesa, SVP of Marketing & Business Development, ExtraHop.
Read MoreNew service makes it easy for anyone to build and run reliable, secure APIs at any scale.
Read MoreNew program brings additional flexibility, choice and scalability to partners that are building the open hybrid cloud.
Read MoreMultiple projects over three to five years include investments in education and skills initiatives, a major extension of Cisco’s British Innovation Gateway programme, and $150m of venture capital investments in Internet of Everything UK start-ups.
Read MoreChef,a leader in automation for DevOps, and Amazon Web Services have introduced Chef in AWS Marketplace. Businesses of all sizes can now harness the power of Chef together with their investments in AWS to rapidly and safely deliver innovation through software. In order to provide a great customer experience, 1-Click® deployment for Chef has been enabled. Chef is also a key supporter of the AWS Lofts in San Francisco and New York City and provides technical trainings in these locations.
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Solve London - How Great Support Matters in a SaaS World.
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