SolarWinds enhances its Web Help Desk and DameWare Remote Support Tools

SolarWinds has introduced updates to its SolarWinds® Web Help Desk® and DameWare® Remote Support products to better facilitate business processes and streamline remote troubleshooting and management. Specifically, new to SolarWinds Web Help Desk is the ability to create automated parent-child relationships between help desk tickets, enabling easy-to-use, ticket-based project management; while DameWare Remote Support now features Microsoft® Active Directory® integration.

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CIOs see 24% increase in IT outsourcing in six months

42% of CIOs place greater importance on available IT service desks.

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Rackspace and CERN openlab bring Clouds around the world together to aid scientific discovery

Rackspace extends its relationship with CERN openlab to continue working on cloud federation project.

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 Security disconnect between IT and business users

According to new data from a global snapshot survey from SOTI Inc., more than 60 percent of enterprises have experienced a data breach or loss of data. Employees surveyed in the study admit to engaging in mobile device usage behaviors that puts their business' data at risk. More than 73 percent of consumers accessed corporate data from a free or public Wi-Fi connection; nearly 65 percent of consumers forwarded a work document or file to personal email address; and nearly 65 percent used...

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UKFast signals growth with board appointment

Cloud infrastructure provider UKFast has appointed ex Virgin exec Lee Hull to its board in another move that suggests the £250m business is preparing for significant growth in 2015.

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Red Hat introduces Red Hat Cloud Suite for Applications

New cloud solution significantly simplifies the technologies needed for enterprises to develop and run applications at scale.

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2015 is going to be a big year when it comes to the growth of the Internet. Big things are coming...
Research released recently shows that 67% of IT decision makers favour a hybrid hosting...
Collaboration makes it easier than ever for organisations to strategically locate and manage...
The Louisiana Optical Network Infrastructure (LONI), an asset owned by the Louisiana Board of...
Fujitsu adopts Thales’s Cloud HSM and Key Management solutions to expand its managed PKI security...
Tintri has introduced two new offerings that enable customers to leverage the advantages of a cloud...
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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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