Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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94% of CIOs say extending a DevSecOps culture to more teams is key to accelerating digital...
Celonis has released independent research showing that businesses are hindered by the complexity of...
Synergy Research Group’s detailed review of enterprise IT markets over the last ten years shows...
Uniper, an international energy company, is using Talend to power its Uniper Data Analytics...
New dynamic reporting provides faster intelligence for making data-driven decisions and reducing...
Data Transformation partner and Microsoft Partner of the Year, Simpson Associates, has detailed its...
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How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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