Delivering deeper understanding of customers

Zendesk, Inc. has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its cloud-based customer service platform.

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Cabinet minsters fail to see the big picture in shift to SMEs

Cabinet Ministers are failing to grasp the bigger picture behind the government’s move to embrace IT services supplied through SMEs says Peter Groucutt, managing director of Databarracks. This is following comments that small firms are apparently unable to effectively support the IT capabilities of government departments. Recently, Vince Cable, business secretary, and Ed Davey at the energy department, revealed to the prime minister that government departments are at a virtual...

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Severnside Housing moves in with Shavlik

Patch management solution helps Severnside Housing gain greater control of IT and allows the organisation more time to help resolve community queries. The solution will improve Severnside Housing’s software patching capabilities, ensuring that sensitive data is secure and all software is up-to-date to allow employees to focus on looking after residents, rather than manually updating systems.

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Volta announces C4L PoP

C4L chooses Volta to expand their private fibre-optic 1-100Gb coreTX network in Central London.

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DataVolt brings a revolutionary AI Diploma to Saudi Arabia, equipping locals with industry-ready...
The partnership will accelerate the deployment of international peering services that support...
Moving to AWS Cloud will enable The Co-operative Bank to adopt cutting edge IT Infrastructure.
New metric, developed in cooperation with FEEM, enables the company to measure and report on the...
Cube Infrastructure Managers has agreed to acquire firstcolo datacenters GmbH, a Frankfurt-based...
Industry survey shows the top drivers for increased data centre investment are extra capacity and...
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Equinix Insider - White Ops President & COO, Eddie Schwartz

Eddie has over 25 years experience in information security, including recent work as the CISO of RSA, the Security Division of EMC, and Co-Founder/CSO of NetWitness.

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