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Organisations that don’t embrace digital customer engagement channels – that’s web chat, social media, SMS, smart phones and mobile applications, and even video - into their engagement strategies within the next two years, are likely to see their customers jump ship to competitors that do. In fact, the digital customer engagement revolution is here, and is forcing organisations to adapt their customer service strategies, or die. That’s according to new research published...
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Dell XC Series of Web-scale Converged Appliances expands to offer customers a broader range of hyper-converged solutions for virtualized workloads.
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Data storage decision makers believe that the Cloud offers a solution.
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Survey of IT decision makers collectively managing more than 250,000 users finds that as the ‘Dropbox problem’ grows IT is concerned, yet inactive.
Read MoreOne of Wales’ leading IT consultancies has acquired an experienced Sage solutions provider, extending its software services available to clients to cover the full spectrum of IT support, as well as its geographical reach.
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More than 40 percent of organizations expect the Internet of Things (IoT) to transform their business or offer significant new revenue or cost-savings opportunities in the short term (over the next three years), rising to 60 percent in the long term (more than five years), according to a recent survey by Gartner, Inc. However, those surveyed said that many of their organizations have not established clear business or technical leadership for their IoT efforts.
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Ferrari took a strategic decision to choose Kaspersky Lab as their IT Security provider. They wanted to introduce more stringent IT security measures, both to protect their core business and to ensure an increase in safety. Find out more in this exclusive video.
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