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By Iain Sinnott, Head of International Carrier Sales, Enreach for Service Providers.
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By Hope Lynch, Senior Director, Platform, CloudBees.
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By Richard Gilliard, CEO, Renovotec.
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What a year 2023 has been: We celebrated the King’s coronation, researchers discovered a 13.2 billion year old black hole and Virgin Galactic made its first space tourism flight. And (while technically launched at the end of 2022), ChatGPT unleashed a wave of new innovations, making artificial intelligence (AI) the biggest tech story of the year. All the while, these key milestones have taken place against a backdrop of geopolitical unrest and economic uncertainty, which shows no sign of...
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By Barley Laing, the UK Managing Director at Melissa.
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Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer service philosophy needs to make a financial and cultural commitment to go the ‘extra mile’ for their customers. However, what constitutes good service varies from company to company.
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