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Investment in Employee experience, Cloud and AI drives improved customer experience

91% of organizations agree better EX will directly affect their net profit; 92% say the same about CX.

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NEWS

Economic uncertainty driving business for MSPs

Kaseya has released its 2023 IT Operations Report, which surveyed over 1,300 technology leaders running internal IT at organizations worldwide in order to get insights on their top priorities and challenges.

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NEWS

Genesys unveils expanded relationship with AWS and new Genesys Cloud CX innovations

Genesys Experience Index launches with new tailored solution to help contact centres improve agent satisfaction and engagement.

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NEWS

Next-Generation IX

The world’s leading Internet Exchange operators to introduce new cutting-edge 100G LR-1 technology.

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NEWS

EDF UK selects Dynatrace

Major global producer of low-carbon electricity leverages unified observability and security platform to deliver seamless digital services to its customers.

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NEWS

Failure to modernise limits AI benefits

Organizations are lagging in modernizing legacy apps and data; the study also finds that modernization initiatives lack clear leadership.

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IT installation is set to commence at UK’s first nuclear power plant in 30 years

Following the completion of more than half of the building designs for EDF at Hinkley Point C, by...

NTT takes Tour de France and Tour de France Femmes avec Zwift to edge of innovation

For the past nine years, NTT has been the official technology partner to the Tour de France,...

Hybrid challenges

84% of IT teams expect increased budget to facilitate new ways of working, yet only 34% are...

Providing more power and simplicity for digital experiences

HCL Technologies (HCL) has introduced HCL Digital Experience (DX) 9.5, founded on the former IBM...

Slow progress with BYOD threatens smarter working in public sector

Failure to embrace BYOD may drive public sector staff to “shadow IT”, raising security risks.

HyperAutomation platform to deliver transformed digital experiences for employees and customers

TrustPortal has built what it says is the first enterprise-scale HyperAutomation platform capable...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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