Cloud automation, self-service, and service orchestration are trending, according to year-over-year benchmarks from IT Ops, DevOps, CloudOps, and DataOps teams.
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92 percent of business leaders surveyed believe that fluctuating energy costs and instability still pose a threat to business competitiveness.
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A digitally enabled NHS can attract new staff, relieve stress and enhance care, reveals new BT research conducted with NHS employees.
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Inability to monitor and measure Scope 3 emissions which could be a knockout blow to achieving environmental transparency and net zero pledges.
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UK’s 100 most popular companies offer on average 3.5 customer engagement options, yet two-fifths of UK consumers say it’s now more difficult to reach customer support.
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Cognizant to integrate service cloud voice into one single omni-channel platform for enhanced and more personalized agent and customer experience.
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