NEWS

Generative and agentic AI set to transform customer service

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers still want a ‘human factor’.

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NEWS

Hitachi Energy completes Windows 11 migration

ManagementStudio's platform was utilised by Hitachi Energy to complete its recent Windows 11 migration of over 40,000 desktops across 12 countries. The project began with a 500-device pilot in November 2023, followed by the main migration starting March 2024 and concluding October 2024.

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NEWS

More than half of UK workers would leave their job due to overcomplicated IT systems

59% of UK employees in large businesses are feeling overwhelmed by workplace tech, with 65% of workers in the largest businesses wanting more simplified workplace technology.

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NEWS

Talent shortage concerns drive shift to skills-based strategies

Workday has released “The Global State of Skills”, revealing a pressing challenge for businesses worldwide: More than half (51%) of business leaders are worried about future talent shortages, and only 32% are confident their organisation has the skills needed for long-term success.

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NEWS

Gartner identifies top trends in data and analytics for 2025

Gartner has identified the top data and analytics (D&A) trends for 2025 that are driving the emergence of a wide range of challenges, including organisational and human issues.

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NEWS

Keepit report highlights importance of data governance in the age of AI and cyberthreats

Intelligent data governance: Guiding CISOs and CIOs towards cyber resilience through data governance strategies.

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New ScienceLogic SL1 enables Ops to move at the speed of Dev, so enterprise can move at the speed...
CAST hs published new research evaluating the priorities of IT leaders in digital transformation....
50% of consumers want blend of technology and human input in retail experience.
Enterprises around the world are making significant investments in the technologies and services...
New research study from Rackspace shows 80 percent of retailers are prioritising online services.
Organisations can now confidently create highly accurate automation for common IT operations and...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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