Bias in customer service is a problem, but could Artificial Intelligence and Robots save the day?

It’s National Customer Service Week this week, and one of the key themes being discussed is the use of AI technology and chatbots for serving customers. One big debate for the week is whether chatbots will or will not eliminate any inadvertent bias in how customers are treated.

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Digital Workplace uses Blockchain

Invotra, providers of secure digital communications platforms for enterprises, has launched what it says is the first ever digital workplace that utilises blockchain.

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Stephen Bryant joins DigitalRoute as CTO

DigitalRoute, provider of Data Integration solutions globally, has appointed Stephen Bryant to the position of CTO.

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NIIT Technologies appoints Gautam Samanta as its European Head

NIIT Technologies Limited, a leading global IT solutions organization, has appointed Gautam Samanta as the head of Europe. In this role, Gautam will be responsible for spearheading the Company's growth in the Europe region and will be based in London.

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IT insights from SMBs

Annual survey of SMB and midmarket enterprises highlights growing maturity of those IT organisations achieving operational excellence and the key metrics for highest performing enterprises.

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NEWS

IOT projects on the increase

Vodafone has published its fifth annual IoT Barometer Report  – the leading global survey of business sentiment regarding investment and innovation in the Internet of Things.

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NCR Corporation will integrate the Yoti digital identity platform with its NCR FastLane SelfServ™...
New ScienceLogic SL1 enables Ops to move at the speed of Dev, so enterprise can move at the speed...
Trust emerges as core foundation of digital business growth: but 7 in 10 business leaders say...
A new study released by Urban Edge Capital a soon-to-launch fund management business has proven...
Qbilon increases observability to help IT teams identify potential issues before they arise.
Gartner, Inc. predicts that by 2025, the top 10 global retailers by revenue will leverage...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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