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Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer service philosophy needs to make a financial and cultural commitment to go the ‘extra mile’ for their customers. However, what constitutes good service varies from company to company.

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Emergency first aid in the case of total IT failure

By James Blake, Global Head of Cyber Resiliency GTM Strategy at Cohesity.

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NEWS

Majority of business leaders optimistic about their organization’s growth in 2024

83% plan to increase investments in digital tools and technology, in particular AI as a driver of innovation and revenue growth, in the next 12-18 months. 52% intend to do the same for sustainability.

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NEWS

Vodafone and Microsoft sign 10-year strategic partnership

Partnership to bring generative AI, digital services and the cloud to more than 300 million businesses and consumers.

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NEWS

MSP budgets up by as much as 70% to meet growing IT demand

Managed service providers (MSPs) are increasing their spending by as much as 70% to meet growing enterprise demands, according to a new report from ETB Technologies. While 80% of respondents have increased their budget spend overall, 67% have doubled (50%) their budget size with the remaining respondents (27%) saying they had increased their budget by as much as 60-70%.

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Managed Services to Take Centre Stage in 2024

By Richard Thomas, founder and CEO of Highlight.

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Provides a holistic view and facilitates automation of Kubernetes environments to enable teams to...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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