NEWS

Telco providers are losing a fifth of customers due to chatbots

Consumer frustrations mount as shoppers struggle to get adequate product support online, whilst almost half of telcos admit their online support tools miss the mark.

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NEWS

SimpsonHaugh Architects embraces digital transformation with VDI and AI

New VDI environment avoids downtime worth £1.79 million, with staff costs totalling £35,000 saved using the ControlUp platform.

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NEWS

Company bosses suffer a ‘preparation gap’ which could damage businesses

Research indicates overconfident professional services CEOs could be sleepwalking into reputation and operational minefield.

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BLOG

Traditional In-person Support is Not Disappearing—It’s Changing

By Patrycja Sobera, SVP and GM, Digital Workplace Solutions and Vivek Swaminathan, Director of Products & Solutions, Unisys.

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VIDEO

e-waste revolution

Jeff Borrman, CEO, Bioscope Technologies, explains the Bioleaching and Bio-refining processes it is developing at industrial scale for the sustainable recovery of base and precious metals from printed circuit boards (PCBs). Bioscope technology will replace traditional treatments that use high-temperature and chemical recovery and is as close to zero-emission as possible, without offsetting. The company is making a multimillion-pound investment in plant and machinery across its four UK PCB...

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Capita has expanded its longstanding collaboration with Microsoft to build upon existing digital...
Nearly three quarters of UK businesses see a direct link between customer service and business...
A majority of companies have implemented or plan to implement a hybrid work model moving forward....
61% of NHS frontline staff surveyed think that their managers don’t have access to adequate tools...
Overcoming competing priorities and new challenges will be key to IT leaders’ success.
Startup uses AI and unique motion tracking technology to tackle chronic health issues including...
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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