Digitalisation World

Customer turnover rate hits 33%

Published in Digital Business

“The Great Customer Resignation,” fueled by poor customer experience (CX) and a lack of customer centricity, is hitting businesses hard, new research from SugarCRM has found. The average customer turnover rate is now nearly one-third globally and 33 percent in the UK, meaning businesses are losing nearly one out of every three customers they gain.

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C-suite needs to become more digitally aware and 'invest, innovate and automate'

Published in Digital Business

Nutanix has published the findings of the recently commissioned IDC CXO Survey, outlining that while companies are building better digital habits and systems, a shift is needed from digital culture to value realisation. Surveying leaders across EMEA, the IDC InfoBrief, sponsored by Nutanix, From Digital Culture to Value Realisation showed that 84% of IT leads in EMEA are under pressure to deliver on digital transformation (DX) strategies, and 90% of organisations in EMEA recognise that having a...

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Digital transformation momentum increases

Published in Digital Business

Digitopia has found that the digital maturity average has improved from 2.7 in 2020 to 2.8 in 2021 across all industries and geographies, according to its Digital Maturity Index (DMI). The same survey found that organisations are reasonably aware of their digital needs, falling in the ‘organised’ and ‘integrated’ phases where steps are being taken to improve capabilities in leveraging data and enhancing operations.

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Financial services sector backs hybrid recruitment

Published in Digital Business

Riverbed | Aternity unveils that nearly half (42%) of all IT decision makers (ITDMs) and 38% of business decision makers (BDMs) in the Financial Services sector believe that over 50% of their workforce will remain hybrid post-pandemic.

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Almost all organisations falling short on data protection

Published in Digital Business Storage + Servers

The Veeam Data Protection Trends Report 2022 finds that 67% of businesses are turning to cloud-based solutions to protect their data, while the ability to recover data from ransomware attacks continue to drive business continuity strategies.

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