NEWS

BSH Home Appliances Group chooses Twilio

BSH Home Appliances Group, the largest manufacturer of home appliances in Europe, will leverage Twilio Flex, a cloud-based contact centre, to revamp its entire digital infrastructure within their customer service organisation. Deloitte Consulting Spain is a consulting partner and advisor for this project to help roll out Twilio Flex in several regions, tightly integrating the cloud-based service solution within their customer care journey serving the needs of its customers worldwide.

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NEWS

HCLTech to supercharge New York Giants and New York Jets fan experiences

$11.8 billion tech services company named the official digital transformation partner of MetLife Stadium, Jets and Giants.

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BLOG

It’s possible to align business and data strategies – here’s how

By Tom Christensen, Global Technology Advisor & Executive Analyst, Hitachi Vantara.

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BLOG

Making a success of hybrid working

Digitalisation World spoke to Jan Hauser, CEO of app and web software development specialists, Applifting, about the management structures that could be showing the future of a company’s anatomy.

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NEWS

Customer frustration over chatbots as companies fail to test accessibility for vulnerable customers

New report finds that AI-enabled chatbots are the least satisfying customer experience and most likely to cause annoyance.

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Organisations search for quick wins as burden placed on teams deepens the skills gap, but are...
Infor platform helps Italian tile manufacturer boost customer experience and drive performance.
Leading IT services provider launches platform of hundreds of society critical IT solutions using a...
Tata Consultancy Services (TCS) has expanded its strategic partnership with Virgin Atlantic, one of...
Host in Ireland becomes Digital Infrastructure Ireland to champion industry growth and policy...
Organisations don’t know what devices - either work or personal – are accessing corporate...
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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