NEWS

SAS expands free data skills training programme

The digital learning platform was originally launched to boost the UK and Ireland’s digital economies by offering in-demand data skills to thousands affected by the economic fallout from the global pandemic.

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NEWS

Just 10% of global businesses are front-runners in inclusion and diversity practices

For front-runners, inclusion and diversity practices constitute a source of innovation and differentiation (67%), increased revenue (56%), and enhanced customer satisfaction (51%).

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In a time of crisis, these four digital disruption mistakes may cost you dearly

What does disruption mean to you? In the pre-pandemic days of 2019, disruption was the dream; in business it was a byword for innovation, transformation, dreaming big. By Gary Harrold, CEO UK & Ireland, Swiss Post Solutions.

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Building agility through workforce engagement in a post-pandemic world

Just over a year ago COVID-19 swept across the globe, forcing changes across our personal and working lives. Without a doubt, one of the biggest impacts to organisations was the shift to remote work – forever changing the future of workforce engagement. By Clément Wehrung, Product Strategist, Fuze.

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Leading CX strategies with thoughtfulness

Customer service has quickly become a key differentiator as a result of changing consumer behaviours during the pandemic. Personalisation from brands is in the spotlight and many organisations are adopting personalised customer experience (CX) strategies in order to deliver relevant messages to audiences. By Brian Atkinson, GM & VP at Five9.

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The trend to co-managed IT service delivery

The Covid-19 pandemic has triggered a shift in how enterprises manage their IT. By Bob Petrocelli, CTO, Datto.

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This collaboration brings together the best of two worlds – low-code application development and...
Telstra study finds leaders lean too heavily on technology understanding in digital transformation...
New mobile functionality within Civica’s Collision Reporting and Sharing System (CRaSH) will...
Camelot UK Lotteries Limited ('Camelot') has selected eGain for proactive, knowledge-guided...
Lenovo™ and Intel®-sponsored study looks into how updating technology can improve productivity,...
While modernisation challenges impact productivity and business success, survey finds that all IT...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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