As all businesses strive to be more agile and digital, it follows that their processes must be more nimble and adaptable too, but what is the desired end state? Aims for improvement typically include enhanced cost-efficiency and speed; superior process experiences - including scope for ongoing optimisation, increased self-service and personalisation; plus seamless compliance. But what’s the key to enabling all of this? Gregor Joeris, CTO of SER Group, gives his assessment.
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Read MoreThe pandemic has unlocked creativity for many businesses – but action is required to transform innovation from a buzz-word into tangible results.
Read More54% of SMEs believe their future growth depends on increasing their footprint online.
Read More76 percent of consumers say their expectations of digital services have increased since the start of 2020.
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