Digitalisation World

Legacy architecture holds back digital progress

Published in Digital Business

CAST hs published new research evaluating the priorities of IT leaders in digital transformation. The Software Intelligence Report surveyed 500 professionals, including CIOs, software architects and application owners, regarding their ability to meet digital business objectives based on the overall health of their software.

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Bringing pest control giant Anticimex into the digital age

Published in Digital Business

International pest control company Anticimex has utilised Freespee’s services in its mission to modernise. Undergoing a period of digital transformation, the Swedish pest control giant’s current challenge is to bring a positive customer experience to over 2.9 million retail and commercial clients, in over 17 countries worldwide.

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The benefits of DevOps

Published in Digital Business ICT Management Vertical Applications

Communications and awareness.

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Is your automated technology a threat to customer relationships?

Published in Blockchain Digital Business Everything AI Internet of Things Machine Learning Orchestration + Management Tools Robotic Process Automation Virtual + Augmented Reality

We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an infinite number of keys to get through to an automated voice that will make us wait on the line while letting us know that we’re number 20 in the queue. Companies claim that automating communication with the customer is making their journey much more efficient and streamlined. But is that really the case or are companies just putting a barrier between them and their customers? By Neil Hammerton,...

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Overcoming the identity crisis – how effective customer identity resolution is powering a more insightful customer experience

Published in Digital Business

Richard Foster, UK Managing Director at LiveRamp discusses how identity resolution is changing the measurement of marketing campaigns through a data-driven, customer-first approach.

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