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The Perfect Storm – digital, data, and changing business models

By David Clamp, Managing Director, Merlin Digital Consulting Ltd.

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NEWS

Self-service and AI are redefining how consumers view customer service

Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live person on the phone when it comes to customer service.

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NEWS

Inertia threatens digital change

A new report released by Harvard Business Review Analytic Services in association with DXC Technology, reveals that companies expect pressures from digital technology disruption to accelerate and intensify, yet worry that organizational inertia and resistance to change will hold them back.

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Digital platform offers Robotic Process Automation as a Service

DXC Technology has launched DXC Agile Process Automation (APA), a new digital platform that combines cloud and robotic process automation (RPA) with embedded artificial intelligence (AI) to enhance a company’s business processes.

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NEWS

Two thirds of channel companies eager to enter into new partnerships

Nearly two thirds (61%) of channel businesses are looking for new companies to partner with between now and 2020. This is according to research carried out by OnePoll, commissioned by Agilitas, the leading European innovator of customer driven IT channel services.

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NEWS

Six ways AI will develop in 2018

By Kriti Sharma. VP, Artificial Intelligence at Sage.

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Totalmobile’s Connect solution will enable residents to easily book housing repairs and offer...
Businesses that fail to capitalise on public’s digital curiosity risk losing customers, say 51%...
Chief information officers, chief technology officers and technology leaders globally surveyed on...
New accelerator for digital collaboration brings together multiple industry players in shared and...
Tata Consultancy Services to transform customer experience through TCS BaNCS based platform.
38% of UK businesses don’t know what their industry will look like in three years.
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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