Thursday, 23rd September 2021
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The future of service management in the DevOps era

An open, collaborative platform enables teams to scale operations quickly and ensure the organisations’ critical services are always on and operating at high velocity. By Gary Blower, Solutions Architect, Clearvision

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Employee wellbeing and Covid-19: Driving automation within IT support services

The unprecedented impact Covid-19 has had on everyone is well documented, and as the world grapples to find a sense of normality despite the ever-changing circumstances, businesses face the responsibility of protecting employees in this unfamiliar new normal. By Kevin Turner, Digital Workplace Strategy Lead, EMEA, Unisys.

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Avoid the double whammy of high costs and ineffective implementation in ITSM

IT efficiency remains a major objective for enterprises in every sector, all too-frequently undermined by costly or ineffectual implementation of ITSM solutions. Yet ITSM is critical to the future. By Mark Twomey, CEO, Xcession.

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How to avoid compliance fines through automation and better people processes

The number of regulatory standards and security best practices infrastructure teams have to comply with, and the associated penalties for not doing so, are no laughing matter. By Jonny Stewart, Principal Product Manager, Puppet.

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Business as usual: keeping software up to scratch wherever your team is

The world is currently in the midst of the unknown. The COVID-19 pandemic has led to one of the biggest mass lockdowns in living memory, and to keep as many people safe from the virus as possible, many businesses have turned to remote working to enable staff to stay at home. However, remote working suits some job roles better than others. In the software development world, teams need to be in constant contact to coordinate their work, and project leads need to have full visibility of what everyo...

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Why managing application performance in the cloud is vital

In the digital era, it's now easier than ever to support a remote workforce as so many applications are moving to the cloud. Applications such as Office 365 are ensuring that employees can work from anywhere, which is especially important in the current environment, but this also raises issues for IT managers. By Kathie Lyons, EVP & GM of ParkView at Park Place Technologies.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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