Digitalisation World

TrueSight: BizOps for Capacity Management

Published in IT Management + Service

Cerner has applied DevOps principles to their capacity management practice – and call it BizOps. This new BizOps model allows them to better service their internal clients – faster, more accurate recommendations that have built the trusted relationships needed for fast, efficient service.

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Stephane Zantain on Customer Engagement

Published in Digital Business Internet of Things IT Management + Service

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Guy Harvey Resort Enhances Security and Accelerates Growth

Hear from Larry Collier, Director of Hotel Operations, about Guy Harvey Resort and the reason they...

Making the most of IT management - NinjaRMM

Andre Schindler, General Manager EMEA at NinjaRMM, provides an update on recent technology and...

AIOps helps US Bank increase automation across the tool chain

Learn how AIOps will help US Bank increase automation across the tool chain by analyzing large,...

Hyperconvergence and the edge

Phil Alsop, Editor of Digitalisation World asks Aad Dekkers, Scale Computing how hyperconverges are...

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer...

Digitalisation World talks to Keysource about the launch of Keysource Artificial Intelligence (KAI)

DW/DCS talks to Richard Clifford, Head of Innovation at Keysource, about the launch of a new...

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service

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