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The next wave of automation is entering the enterprise by means of ‘virtual colleagues’. Software robotic solutions are improving our internal processes and enhancing our human workforce, freeing them of low-value repetitive tasks in order to focus on creative and high-value tasks.
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With Black Friday arriving a month ahead of Christmas, and with retail industry analysts saying that UK consumers are expected to spend £2.5bn online, Santa Claus is looking closely at the trends and planning ahead to ensure that he can meet customer demand during the December festive season. Black Friday is in effect an American import, and it marks the end of the Thanksgiving celebrations in the United States, while acting as a huge retail sales opportunity for retailers. By Graham Jarvis,...
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New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots.
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Two thirds of financial services executives say disruptive technologies will have a positive impact on their business .
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Additional funding will accelerate the digital transformation of enterprises and the workforce.
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Research from Blue Yonder, a JDA Company, in collaboration with Microsoft finds vast majority of brick and mortar retailers rely on manual intervention for core business processes such as replenishment and pricing.
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