Social media is already a must for CRM vendors and enterprises alike. Ovum’s Social Media Outsourcing 2014 Trends to Watch report predicts that both ends of the social media maturity spectrum will drive new opportunities; outsourcers will look to take social media agents out of silos and train them with additional skills, or recruit multi-channel agents; and privacy concerns and perceptions exacerbated by leaked intelligence information will result in outsourcers helping enterprises to...
Read MoreSpiceworks has announced the results of a new survey analyzing the perceptions small-to-medium enterprise (SME) and large organization IT professionals have of the United Kingdom (UK) economy, government policies and the perceived IT skills gap. Despite new technology initiatives and policies aimed at driving growth, most IT professionals feel the UK remains in a recession. However, IT professionals, particularly those in large organizations, are optimistic that revenue, IT budgets, and hiring...
Read MoreReinforcing its leading market position in managed services and hybrid computing solutions.
Read MoreThe improving economy heralds a heartening year for UK investment in IT, according to a new survey from American Express Company (NYSE:AXP) and CFO Research, Supporting Growth with New Technologies. Results of the survey show that more than three quarters (76%) of those surveyed plan to increase investments in technology in 2014, with 41% of CFOs planning to increase their spending on IT by 10% or more in 2014.
Read MoreJust a third (34%) of UK organisations planning to complete migration before April 8th, 2014, the day support is ending for Windows XP, are “extremely confident” they can meet the deadline.
Read MoreMeru delivers the flexibility, accessibility and availability needed to support BDP team and client collaboration across UK.
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