HP advances network industry economics

HP has announced the industry’s first offering that provides networking customers around-the-clock support for three years at no additional cost, ensuring they get remote support they need anytime, anywhere.

The new HP Lifetime Warranty 2.0 builds upon the company’s lifetime warranty industry leadership by adding 24/7 phone support for HP FlexCampus, HP FlexBranch and small business products for up to three years—all included in the purchase price of the covered products.

“Networks today require around-the-clock support to prevent outages or downtime,” said Rob Enderle, principal analyst, Enderle Group. “Business continuity is essential, and with Lifetime Warranty 2.0, HP is the first to add 24/7 phone support to its existing next-day hardware replacement agreement. HP is leading the industry with new enhancements for customers that are looking to contain costs and assure network uptime.”

HP Lifetime Warranty 2.0 also includes next-business-day hardware replacement such as fans and power supplies, as well as technical support and free software upgrades for the life of the product.

Additional services for business continuity
In addition to HP Lifetime Warranty 2.0, HP offers a comprehensive portfolio of additional services for customers, including:
· HP Proactive Care prevents downtime and addresses problems before they arise.
· HP design, validate and deploy services give customers access to networking experts, enabling them to define the right solution and get it up and running quickly.

“Organizations are spending millions on support to keep their network operating,” said Bethany Mayer, senior vice president and general manager, Networking, HP. “Our Lifetime Warranty 2.0 is part of our strategy to improve the economics for customers—offering them peace of mind with 24/7 support, while lowering operational costs.”

HP Lifetime Warranty 2.0 also increases the value propositions that channel partners bring to their customers and enables them to sell additional products and services, which helps to accelerate growth and profitability.

“The enhancements to HP Lifetime Warranty 2.0 provide us another opportunity to deliver better value to our customers,” said John Barker, president, Versatile Communications. “Our customers are always striving to find new and cost-effective ways to better support their infrastructure and Lifetime Warranty 2.0 provides that avenue."