Accordant and Firescope form partnership

Long gone are the days where enterprise could have an “at arm’s length” relationship with its IT service, where IT sat in a virtual black hole basement somewhere, and the only time IT had a place at the table was when it was demanding what seemed like an ever-increasing, unaccountable budget. Today’s forward-thinking executives have long recognised that the business / IT relationship has evolved way past IT just being invited to the table - the relationship is now a symbiotic dynamic, where both disciplines are dependent upon the effective functioning and thriving of the other. In recognition of this, Accordant Solutions’ business centric approach to IT (Business balanced IT) focuses on the determination and management of IT solutions and services into the 3rd era, ensuring the enterprise knows what services it consumes where, when, how and, more importantly, why.

Coupling this with Firescope’s unique approach to monitoring, means that not only can executives visualise the scale and mapping of their IT services, but can see at a glance the status of those IT services, facilitating a further understanding of the impact and implication of significant events occurring within them. Combining that greater insight with Accordant’s IT service costing and mapping techniques, ensures executives can see, not just simply what a solution costs, but moreover, what its contribution to the business is. Combined in this way with Firescope’s unique approach to monitoring, ensures that when events do occur the important ones are not just captured, but managed, with revenue and contribution impacts transparent to the business in real time, thereby enabling appropriate focus and remediation.

“Understanding that a webserver has crashed is pretty meaningless to many people; yet, knowing that your capacity to process online orders is diminished by 30%, and that that equates to £150,000 per hour in lost orders - plus the related poor customer satisfaction and thus brand impact - is a whole different conversation. Bringing the cost and contribution discussion, along with the event and real-time monitoring of services together, is a powerful way of bridging the Business / IT gap.”
comments Dave Fardoe, MD Accordant Solutions Ltd.

David Janson, Regional Director, Firescope, adds: “Firescope’s unique approach to event monitoring drives a whole new way of thinking about events and monitoring in general. Being able to show what the implications of that single event are, right from the device to the revenue contribution, is incredible; doing so in a clear and easy to assimilate way, that shows consistently what an enterprise needs to focus on and why, is the foundation of the Firescope philosophy. The Accordant / Firescope partnership extends and matures this perfectly.”

Accordant and Firescope together give an unprecedented and unique insight into IT Service and the business relationship into the 3rd Era.