Kroll Ontrack announces new version of its proprietary Remote Data Recovery service

Kroll Ontrack has announced the availability of a new version of its Ontrack® Remote Data Recovery™ (RDR®) software. RDR is a patented, proprietary service that provides a fast and secure solution for data loss situations. Utilising the new version of RDR, Ontrack Data Recovery engineers can work more efficiently on a specific data loss problem, saving valuable time during the data recovery process.

With the Ontrack RDR software solution, security of customer data is maximised because the data recovery can be performed without a hard disk or other storage device leaving an enterprise’s data centre. Specifically, a secure remote internet connection is established between the customer and Kroll Ontrack allowing Ontrack Data Recovery engineers to recover from media at the customer’s site with proprietary data recovery tools. As a result, Ontrack Data Recovery engineers gain full access to individual disks, RAID systems, virtual machines, SANs or LUNs remotely, saving the customer significant time because shipping drives to a Kroll Ontrack data recovery lab is eliminated. Ontrack Data Recovery specialists can also pool from its global network of engineers when performing a remote job to maximise resources and knowledge-sharing to successfully complete the job.

The new release of Ontrack RDR makes installation of the software easier, as all necessary Windows system drivers required for installation are included in the provided setup package and the machine no longer needs to be rebooted post installation. Furthermore, during the installation process, the Ontrack RDR software detects all required connection settings automatically, without the need to set the IP Address, DNA server name or HTTP switch manually.

“In many data recovery cases, including servers with a damaged drive, there is no need to disassemble complex storage systems and send a hard disk to one of our data recovery labs,” said Phil Bridge, Managing Director, Kroll Ontrack. “Within minutes, customers can instead attach the working drives to a running computer system via Ontrack RDR software. As the only data recovery provider that utilises its own software for this service, data is not exposed to any third-party entities, ensuring paramount security while also an efficient data recovery service.”