Cognia expands global cloud compliance presence with Australia launch

Cognia has joined forces with IP Solutions International, a specialist provider of cloud based payment and data security services, to provide a compelling range of cloud-based PCI compliant services for the Australasian market.

Following extensive development, the partnership offers best of breed PCI compliance solutions to deliver customer benefits that will de-scope over 90% of a contact centre’s PCI compliance requirements. Utilising the power of Cognia’s global PCI compliant cloud technology, IP Solutions is now able to provide secure, flexible, cost effective live agent payment processing to businesses throughout Australia.

Eric Maya, Director of Sales at IP Solutions, commented; “Cognia is transforming the model for cloud-based contact centre payment processing globally and provides the most secure and scalable platform in the market. This has enabled us to combine both companies’ strengths to create a unique PCI DSS compliant live agent payment processing solution for the Australian market.

We can now de-scope our customers contact centre environments, by removing payment card data. This represents a significant breakthrough in terms of customer service and security. The service is cloud-based, with data fully secured within Australia; it is Level 1 PCI DSS certified and maintains the highest levels of customer service throughout the call.”

Curtis Nash, CEO of Cognia, commented, “We are delighted to partner with IP Solutions International and support them in launching their solution utilising our technology and cloud infrastructure. IP Solutions have created a solution that will transform PCI compliant phone payment processing in Australia, whether for large multi-national companies operating in multiple locations or countries, or smaller organisations that need to assure and secure PCI compliant payment processing”.