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In lockstep with this launch, the company announced it is now operating under a new brand name, SolarWinds N-able. The move allows the RMM leader, previously known as N-able by SolarWinds, to take better advantage of the recognition, market longevity and success associated with the SolarWinds® brand. In 2013, SolarWinds announced the acquisition of N-able Technologies® giving the company the capability to enhance its RMM offerings with SolarWinds technology and deliver a greater range of services to its MSP partners worldwide. The new brand name also reflects of the increasing synergy between the two companies.
“It’s a milestone year as we celebrate the launch of our most significant RMM platform to date and the ongoing success of our acquisition by SolarWinds,” says JP Jauvin, general manager, SolarWinds N-able. “N-central 10 is the first major platform release as a SolarWinds offering and our partners are clearly seeing the benefits. We are excited to bring N-central 10 to market and will continue develop and enhance the platform to help ensure they lead the market and are able to differentiate themselves. N-central 10 is the biggest release in our company’s history, and we hope that it will fast become one of the most influential and services-critical technology platforms fueling MSPs’ success worldwide.”
New Features and Functionality
Available globally, N-central 10 provides MSPs with advanced monitoring, management and remediation for both network operations center (NOC) and help desk services that span the MSP services lifecycle. Here is a list of the many new features and functions included in this next-generation platform:
· New support tools offering a unique ensemble of capabilities for MSPs to troubleshoot, diagnose and remediate help desk issues.
· Support for drag-and-drop automation as well as support for real-time direct support tools as a-la-carte licenses, allowing MSPs to improve support and help desk functions to end-users.
· An entirely new user interface that delivers a more streamlined and simplified user experience.
· A new “device overview” page provides detailed information for each client device in a single dashboard to manage tickets and quickly troubleshoot and resolve issues without interrupting end-users.
· Industry-leading integrations with the top professional services automation (PSA) offerings, including Autotask® and ConnectWise®. These integrations offer improved workflows and interoperability to help MSPs resolve client issues faster, update and close tickets and manage billing directly from within the RMM platform.
· Further enhancements and support for the NOC and the help desk, offering automated device discovery, AV/patch deployment, backup, remediation/self-healing and advanced reporting.
“N-central 10 is a powerful, next generation offering from N-able, and we fully anticipate it will deliver valuable time savings to our managed services practice while redefining the customer experience,” says James Hunter-Paterson, Managed Services Director for Shift F7 Group. “With greater help desk flexibility and operational efficiency and tighter, more powerful PSA integrations, N-central represents world-class RMM and an excellent foundation for our business.”
