The “new” ISG will serve more than 700 blue-chip clients – including 75 of the 100 largest enterprises in the world – up 35 percent from ISG alone, and its global team will grow by approximately 20 percent, to 1,300 research and advisory professionals. The firm will offer a broader range of services, deeper proprietary data and market intelligence, and more extensive expertise to help enterprise, government, and service and technology provider clients leverage digital technologies to achieve operational excellence.
The combined firm’s expanded capabilities include digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and emerging technology research and analysis.
“This is an exciting and historic moment for our firm and all of our stakeholders,” said Michael P. Connors, chairman and chief executive officer of ISG. “With this compelling combination, we are creating a ‘new’ ISG – one with a stronger market position and a broader, more valuable portfolio of automation and digital services, market intelligence and advisory capabilities to guide our clients on their digital transformation journeys. This is truly a transformative move that takes us to the next level of service, performance and growth.”
“We have long admired the strong team at ISG. By combining and integrating our service offerings, we are creating a new industry leader that redefines the research, sourcing and digital technology advisory market,” said Chip Wagner, chief executive officer of Alsbridge who will become president and partner of ISG Business and Emerging Services, a new position. “The ISG and Alsbridge businesses, cultures and values all mesh extremely well. It really is a case of the whole being greater than the sum of the parts.”
Combination Offers Compelling Strategic and Client Benefits
With the combined capabilities of ISG and Alsbridge, the “new” ISG is now able to offer clients of both firms an expanded portfolio of differentiated services. Alsbridge brings to ISG four key new or complementary service lines:
1. Network Carrier Services, a new service line for ISG that provides sourcing, audit and transformation services covering more than $1.5 billion worth of client spend each year with major telecommunications carriers.
2. Robotic Process Automation (RPA), a new service line complementary to ISG Digital Services, that provides assessment, strategy and implementation services to clients looking to leverage RPA to make business processes more efficient as part of their overall digital transformation programs.
3. Outsourcing Advisory, a complementary service that expands ISG’s already market-leading sourcing advisory business. Combined, the “new” ISG advises on nearly $18 billion of transactions globally.
4. Provider Services, a complementary service to ISG’s research and provider advisory services, helps leading service and technology providers identify market opportunities and improve pursuit effectiveness and business retention with a range of subscription-based services and data.
With this broader portfolio of services, the “new” ISG will have significant cross-selling opportunities with its expanded client base, including the ability to offer new services to its existing clients and to leverage its global footprint and capabilities to expand Alsbridge’s U.S. client relationships.
